Our company ethos
We strive to attain the best possible outcome for our clients, whilst ensuring that their customers are treated with a high level of courtesy and professionalism, taking extra care with vulnerable people when needed.
We aim to provide the best possible service to both our clients and their customers, achieving this through communication, transparency and understanding the different situations customers may face.
We have a complaints policy to record any expression of dissatisfaction from a customer about our service. When something goes wrong, we encourage customers to tell us about it by letter, email or phone call as soon as they feel comfortable to do so.
We take any complaints extremely seriously, and use any feedback that we receive to continually review and refine our processes to deliver the highest level of professionalism in all services that we undertake.