Complaints Policy

FIS South East carries out its responsibilities in a fair, professional and compassionate way, whether you are a client or a customer of a client. If for any reason you are dissatisfied with our service, then please contact us so that can take steps to resolve your issue promptly and fairly.

Our commitment:

• We will acknowledge receipt of your complaint within 5 working days of you contacting us, and confirm the name of the person dealing with your complaint.
• Where the complaint is from a customer of a client, we will provide our client with full details of the complaint.
• We will contact you using your preferred method of communication.
• We will notify you of the outcome of our investigations within 4 weeks of your complaint.
• Where it has not been possible to complete our investigations within this timeframe, we will still contact you within 4 weeks, providing you with a full status update.

You can call us on 0870 2404228, email us at info@fissoutheast.com or write to us at:

Suite 23
Fifth floor
63- 66 Hatton Garden,
London
EC1N 8LE

Please state your preferred method of communication.